VIKESS

As soon as the package has been sent, you will receive a shipping confirmation from us by email. There you will also find one or more tracking numbers that you can use to track the current status of your package. There is also the time at which the parcel is expected to be delivered. If the parcel delivery service does not find you at home, you can use the tracking function to see whether the parcel has been handed into a neighbor or a branch, for example.

2-5 business days. Some items are custom, however, and may take slightly longer during the holidays.

Usually, shipping time takes 7~12 working days to arrive after dispatch. During rush days, please estimate extra 5 business days more than usual.

We support 90-day returns without reason, freight must be paid by the buyer.

Please note that custom items cannot be returned or refunded unless they arrive damaged or defective. Custom items are made specifically to your specifications and cannot be resold.

Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name, and email address and we will email your invoice to assist in processing your order.